Disrupted Object Affordances and (Un)Reflexive Disposal

Abstract

We examine how consumers respond to objects within the home that no longer fulfil their expected functions, which we refer to as 'disrupted objects'. Some disrupted objects have transparent affordances for removal, while others present ambiguous or even conflicting affordances that complicate the removal decision. These affordances invite different consumer responses to disruptions by triggering varying degrees of reflexivity. In the context of disrupted objects, consumers respond via routine removal, which is largely automatic and non-reflexive; exploratory removal, characterised by trial and error; and selective removal, which requires deliberate consideration of space, identity, and household practices. We also find that, rather than just ensuring stability, routines can be flexible and adaptable to accommodate disruptions within the home. We provide implications for researchers, practitioners and policymakers.